by Jennifer Burwell | Sep 4, 2018 | Blog, Programs
Work is a huge source of stress and tension in the U.S. according to the American Psychological Association. When you feel overworked, have a bad boss, or experience tension between co-workers, it’s expected that tension is going to mount. No business owners WANT...
by Jennifer Burwell | Aug 22, 2018 | Blog, Programs
Hiring is hard, but firing can be even harder. There are situations when it’s obvious that someone needs go – harassment, abuse, illegal activity, etc. Those are HR nightmares and clearly fireable offenses. I want to discuss times when employees only partially...
by Jennifer Burwell | Aug 10, 2018 | Blog, Programs
That’s not a typo in the title. There is such a thing as productive conflict. Conflict doesn’t have to be hurtful or damaging. We’re not often led to believe it, but it’s true. In business, the word ‘conflict’ is often synonymous with ‘fight.’ Let’s say you’re...
by Jennifer Burwell | Jul 23, 2018 | Blog, Programs
Of all the things people debate in business, no one argues that turnover is costly. Although quantifying the cost is tricky, research conservatively puts the replacement costs alone at roughly 20% of the departed employee’s salary. That doesn’t include lost...
by Jennifer Burwell | Jul 10, 2018 | Blog, Programs
A lot of people will tell you to be wary of buying a “gently used” late model car if its first years were spent in a rental fleet. Why? Let’s talk a little human behavior, shall we? It is a well-known fact that rental cars get abused. Renters have limited personal...
by Jennifer Burwell | Jun 5, 2018 | Blog, Programs
The technique of active listening isn’t a new one. It has been around since 1957 and even then, it was clear that this practice was much more involved than simply lending an ear to someone. It was more than just hearing the person speaking to you. Any yet, so many...
